We at Nooriyaah strive to ensure your shopping experience is smooth and satisfying. If you are not completely happy with your purchase, you may request a return under the following conditions.

1. Return Eligibility

Customers can initiate a return if:

1. The product is damaged, defective, or not as described.
2. The product received is incorrect or incomplete.
3. The return request is raised within 5 days of delivery.

Returns are not accepted if:

1. The product has been used, washed, or altered.
2. The item is not in its original condition with tags and packaging intact.
3. The product was marked non-returnable in the description.

2. Return Process

Request Initiation

1. Log in to your Nooriyaah account and go to “My Orders”.
2. Select the item and click “Request Return”.
3. Provide a valid reason and images (if applicable).

Approval Process

1. The return request is reviewed by Nooriyaah Admin and the Vendor.
2. Both parties may approve or reject based on the product condition and return reason.

Pickup

1. Once approved, Nooriyaah Courier will arrange pickup from the customer’s location.
2. The product must be handed over in original packaging.

3. Return Charges

1. Pickup charges for returns are borne by the vendor.
2. Customers do not pay any return shipping fee.

4. Refund After Return

1. After the returned product is received and inspected by the vendor:
2. If approved, a refund is processed as per our [Refund Policy].
3. If rejected (due to tampering, usage, or damage), the product will be returned to the customer without refund.

5. Important Notes

1. Always record an unboxing video for faster return approvals in case of damage.
2. Items must be returned securely packaged to avoid further damage in transit.
3. Frequent or fraudulent return attempts may result in order cancellation or account suspension.

6. Contact Us

📧 support@nooriyaah.com

📞+919244797596

We're here to help you 10 AM to 7 PM, Monday to Saturday.