Refund Policy

At Nooriyaah, we aim to ensure customer satisfaction. If you're not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

A refund is applicable under the following conditions:

1. The product received is damaged, defective, or incorrect
2. The product is not as described
3. The customer raises a refund/return request within [X] days of delivery (typically 3–7 days)

Refunds will not be processed for:

1. Items damaged due to misuse or negligence
2. Products used, washed, or altered by the customer
3. Items marked as non-refundable in the product description

2. Refund Process

Request Initiation:

1. Raise a refund request via the Nooriyaah platform or contact customer support.

Approval:

1. The request will be reviewed by the Nooriyaah team and/or vendor
2. Both the admin and vendor may approve or reject the request.

Pickup & Return:

1. Once approved, Nooriyaah Courier will collect the product from the customer and return it to the vendor.
2. The product must be in original condition with tags/packaging.

Refund Processing:

1. After the returned item is received and verified, the refund is processed.
2. Refunds are issued to the original payment method or as store credit, depending on your preference.

3. Refund Charges

1. Pickup charges for returns will be borne by the vendor.
2. The refund amount is split
3. Commission is deducted from Nooriyaah's wallet
4. The remaining refund is deducted from the vendor’s wallet

4. Timeline

Refunds are usually processed within 5–7 business days after the product is picked up and inspected.

5. Contact Us

If you have any questions about refunds, contact our support team:

📧 support@nooriyaah.com

📞+919244797596